Antoine Buchser

Tech Lead & Senior Software Engineer - PrimeVideo
Amazon, United Kingdom

Feb 2022 - current

Agentic AI automated incident resolution assistant:

• Served as tech lead for a 15-person team of Software Engineers and Applied Scientists, defining roadmap, long-term strategy, and architectural direction
• Led the design and implementation of a large-scale AI system automating the resolution of oncall tickets across all of Prime Video
• Automated root cause analysis for 31% of all high-severity Prime Video incidents, leading to headcount savings of 85+ engineers annually
• Collaborated with multiple Amazon-wide organizations to integrate AI-based incident automation capabilities into shared operational tooling, expanding coverage and accelerating adoption across the company
• Presented technical strategy and progress updates to senior leadership, influencing roadmap and resourcing decisions

Prime Video observability platform:

• Led design and implementation of multiple large-scale projects for Prime Video's observability platform, processing petabytes of logs daily from hundreds of services
• Owned the design of the majority of long-term technical investments for the yearly roadmap of the team
• Architected resiliency mechanisms to make the ingestion platform fully resilient to complete regional AWS outages
• Designed and led a development team for the implementation of an automated onboarding experience, reducing deployment time of customer onboardings from 2 weeks to 5 minutes and eliminating manual effort
• Expanded the platform to support Prime Video's operations in 15 regions from 3 originally, developing an easily expandable framework to support new regions

Cross-cutting contributions:

• Delivered technical presentations to live audiences of 500+ people at company events in multiple countries
• Recorded Agentic AI trainings for developer efficiency, shared across Prime Video and consulted by 800+ engineers
• Mentored mid-level and junior Software Engineers, supporting their technical growth and career advancement, including multiple promotions

Software Development Engineer II - Transportation Execution
Amazon, Luxembourg

Sept 2018 - Feb 2022 4 years

• Designed and implemented multiple large-scale process automation projects, leading to MM$ in savings and hundreds of hours of manual work saved each months
• Developed a framework for embedding BI reporting tools on the team’s platform, leading to a reduction of 95% in time needed for the creation of BI reports
• Standardized the team’s frontend microservices by building libraries for common components
• Designed and developed an authorization framework for usage across all the tools of the team
• Created a bug reporting tool reducing the oncall load and the back and forth between customer and developers by 30%
• Led the development of multiple cross-organizations projects by supervizing other development teams
• Mentored junior software engineers and managed interns
• Participated in the hiring process, interviewed candidates for multiple levels and teams

Software Engineering intern
Amazon, Luxembourg

Apr 2018 - Aug 2018 6 months

Research and Development intern
General Electric Healthcare, France

Apr 2016 - Dec 2016 9 months

Technologies: Java, Spring & Spring-Boot, GraphQL, JMS (Apache ActiveMQ), JCR (Apache Jackrabbit), AngularJS, HTML & CSS, JUnit, HATEOAS, OAuth 2, Maven, UML

Teaching Assistant
IONIS Education Group - Epitech, France

Feb 2015 - Jul 2015 6 months